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EDSolutions
Terms of Service

Last updated: 6 November 2026

These Terms of Service ("Terms") govern your use of the Mentiplex mobile application (package name tn.edsolutions.lms.mentiplex) and of the EDSolutions school platform it connects to. Please read them before using the application. By signing in to Mentiplex you accept these Terms.

1. Who we are

Mentiplex is published by EDSolutions, a technology company established in Tunisia, which is also the developer named on the Google Play store listing.

  • Company name: EDSolutions
  • Legal form: Société à Responsabilité Limitée (SARL), a limited liability company incorporated in Tunisia
  • Unique identifier (RNE / matricule fiscal): 1808746H
  • D-U-N-S number: 952456842
  • Registered with: the Tunisian Registre National des Entreprises (RNE), company register, status active
  • Share capital: 10,000 TND
  • Principal activity: computing activities (activity code 72)
  • Registered office: 01 Rue Ghar El Melh, 2015 El Kram, Tunis, Tunisia
  • Manager (gérant): Houssem Mahfoudh
  • Email: sales@edsolutions.com.tn
  • Telephone: +216 24 759 521
  • Website: edsolutions.com.tn

In these Terms, "we", "us" and "our" mean EDSolutions. "You" means the person using the application.

2. What Mentiplex is, and who may use it

Mentiplex is a companion application for schools and other educational institutions that subscribe to the EDSolutions platform. It gives the members of a subscribing institution — students, parents and guardians, teachers and administrative staff — mobile access to the institution's own records: courses and learning materials, quizzes, grades, timetables, attendance and behaviour records, messages and announcements, fees and invoices, and support requests.

Mentiplex is not a standalone service and is of no use without an institution. You can only use it if the institution you belong to subscribes to the EDSolutions platform and has issued you an account. There is no public registration: you cannot create an account in the application, and we do not issue accounts directly to individuals.

3. Your account

  • Your institution creates your account, sets the role it carries (student, parent, teacher or staff) and decides what you can see. We do not control those decisions.
  • Your credentials are personal. Keep your password confidential, do not share your account, and do not use anyone else's.
  • Tell your institution immediately if you believe your account has been used without your permission. You may also write to us, and we will assist your institution.
  • You are responsible for what is done through your account, unless it was used without your permission and through no fault of your own.

4. Your institution's role

We provide the platform; your institution runs it. Your institution decides which modules are enabled, what information is recorded about you, who may see it, how long it is kept, and when an account is created, suspended or deleted. It is also responsible for the accuracy of the academic, attendance, behavioural and financial records it enters.

It follows that questions and complaints about your records, your grades, your access, or the deletion of your account should go to your institution first. We will support your institution in responding, but we cannot change an institution's records on your instruction alone.

If your institution's subscription ends, or if it removes your account, your access to Mentiplex ends with it.

5. Acceptable use

When using Mentiplex you agree not to:

  • use the application for anything other than the educational purposes of your institution;
  • attempt to access data belonging to another user, another class or another institution, or to circumvent the roles and permissions set by your institution;
  • probe, scan, overload or otherwise interfere with the application or our servers, or attempt to reverse engineer, decompile or modify the application except to the extent the law permits despite this restriction;
  • post or send content that is unlawful, harassing, defamatory, obscene, discriminatory or otherwise inappropriate in a school setting, or that infringes someone else's rights;
  • impersonate another person, or misrepresent your role or your institution;
  • copy, extract, publish or redistribute records about other people, including classmates, their grades, their photographs or their behaviour records;
  • use the application to send unsolicited commercial messages.

Messaging and the school feed are restricted to the members of your own institution, and your institution moderates them. It may remove content and restrict accounts under its own rules.

6. Content you submit

You keep whatever rights you already have in the messages, posts, answers, files and images you submit through Mentiplex. You grant us only the limited, non-exclusive licence we need to host, store, transmit and display that content in order to operate the service for your institution, and to make backups of it. We claim no ownership of it, we do not use it for advertising, and we do not use it to train commercial advertising models.

Your institution, as the party responsible for the account, may access, correct and remove content within its own space in accordance with its policies and applicable law.

7. Intellectual property

The Mentiplex application, the EDSolutions platform, and their software, design, text, graphics and trade marks belong to EDSolutions or its licensors, and are protected by Tunisian and international intellectual property law. We grant you a personal, non-transferable, non-exclusive and revocable right to use the application for as long as your institution's subscription and your account remain active, and only for the purposes described in section 2. No other right is granted.

Course materials, quizzes, assessments and other educational content within the platform belong to your institution or to the teachers and authors who created them, not to us.

8. Price

Mentiplex is free to download and free for members of a subscribing institution to use. It contains no advertising, no in-app purchases and no subscriptions sold to you. Fees for the EDSolutions platform are agreed separately between us and your institution, under our contract with it, and are not your concern as a user.

Any school fees, invoices, payment plans or instalments shown in the application are your institution's own financial records. We display them on its behalf; we do not collect those payments through the application and we are not a party to them.

9. Availability, changes and support

We work to keep the service available and secure, but we do not promise uninterrupted availability. Access may be interrupted by maintenance, updates, faults, or circumstances beyond our reasonable control, and we may change, add or withdraw features as the product develops. Where a change materially reduces the service, we will give your institution reasonable notice.

The application requires a supported Android device and an internet connection. You are responsible for your device, your connection and any charges your network operator applies.

For support, contact your institution's administration first. For anything they cannot resolve, write to sales@edsolutions.com.tn.

10. Suspension and termination

You may stop using Mentiplex at any time and uninstall it. Your institution may suspend or delete your account at any time under its own rules.

We may suspend or withdraw access where it is necessary to protect the service or other users — for example a serious or repeated breach of section 5, a security incident, or a legal obligation. Except where an immediate suspension is necessary, we will inform your institution and give you a chance to respond. If your conduct is in question, we will act through your institution wherever it is reasonable to do so.

11. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. In short: your institution is the controller of the data in its account and we process it on its instructions; the application contains no advertising, no analytics and no tracking; and it requests no camera, microphone, location or contacts access.

12. Users under 18

Mentiplex is used by children, because schools use it. Accounts for pupils are created by the institution, which is responsible for obtaining any consent the law requires, with parents or guardians as appropriate. Parents and guardians are responsible for supervising their children's use of the application and may exercise their children's rights through the institution. If you are a minor, you should use Mentiplex with the knowledge of your parent or guardian.

13. Warranties and disclaimers

We provide the application with reasonable care and skill. Beyond that, and to the extent the law allows, the application is provided as it is: we do not warrant that it will be free of faults or interruptions, nor that the academic, attendance, behavioural or financial records displayed in it are accurate, since those are entered and maintained by your institution.

Nothing in these Terms excludes or limits any right you have under mandatory consumer protection law, including, for users in the European Economic Area and the United Kingdom, the legal guarantee of conformity for digital content and services.

14. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss that was not reasonably foreseeable, for loss caused by your institution's own decisions, records or policies, for loss arising from your failure to keep your credentials confidential, or for business losses, since the application is supplied for educational use rather than for business.

15. Changes to these Terms

We may update these Terms as the service, our providers or the law change. The current version is always published at this address, with the date of the last change at the top. Where a change materially affects your rights or obligations, we will give notice through the application, through your institution, or by email, before it takes effect. Continuing to use Mentiplex after a change takes effect means you accept the revised Terms; if you do not accept them, you should stop using the application and speak to your institution.

16. Governing law and disputes

These Terms are governed by the law of the Republic of Tunisia, and the courts of Tunis have jurisdiction over any dispute arising from them.

If you are a consumer resident in the European Economic Area or the United Kingdom, this does not deprive you of the protection of the mandatory rules of the law of your country of residence, and you may bring proceedings in the courts of that country. Consumers in the EEA may also use the European Commission's online dispute resolution platform. We ask that you contact us first, so that we have the chance to resolve the matter directly.

17. General

If any provision of these Terms is held invalid or unenforceable, the rest remains in force. Our not enforcing a provision is not a waiver of it. You may not transfer your rights under these Terms to anyone else. These Terms, together with the Privacy Policy, are the whole agreement between you and us in relation to your use of the application; our contract with your institution is separate and governs the commercial relationship with it.

18. Contact

EDSolutions SARL
Publisher of the Mentiplex application (tn.edsolutions.lms.mentiplex)
Unique identifier: 1808746H — D-U-N-S: 952456842
01 Rue Ghar El Melh, 2015 El Kram, Tunis, Tunisia
Email: sales@edsolutions.com.tn
Telephone: +216 24 759 521
Website: edsolutions.com.tn